Improved delivery times: by implementing preventive measures, Staka has been able to ensure continuity. The changes to the way of working did mean reduced staffing levels, which meant lower production capacity and longer delivery times.
We are pleased to be able to inform you that staffing levels have now improved. In spite of delivery times still being slightly longer than you would ordinarily expect from us, production capacity has increased and we are working hard to further improve delivery times.
Orders: it goes without saying that there have been no changes to the ordering process and you can continue to place orders via the usual route. You will be informed of the current delivery time with your order confirmation.
Contact by phone: due to reduced availability by telephone, we would like to reiterate that non-urgent queries should, wherever possible, be directed to your contact person or to firstname.lastname@example.org.
Online quote: need a quote quickly? Then please use our online configurator and we will send you a suitable quote within a few minutes.
We have previously informed you of the measures taken by Staka to help prevent the spread of the coronavirus. In addition to measures such as encouraging office staff to work from home, we have introduced staggered working hours and breaks for our production staff.
Longer delivery times: staying at home as a preventive measure now results in lower staffing levels, which means that we currently have reduced production capacity.
As a result, we currently have longer delivery times than you are used to. We ask for your understanding in this matter. Please be assured that we are doing everything we can to deliver your order as quickly as possible.
Delivery delays for current orders: there may also be a delay in the delivery time for your current order. We will do all we can to minimize this delay. If you have a project with a crucial delivery date, please do not hesitate to contact us.
Contact by phone: we also have lower staffing levels in our office which means that it may be less easy to contact us by phone. We kindly ask that you send any non-urgent queries by e-mail to your contact person or to email@example.com. This will also enable our staff members currently working from home to respond to your queries.
We would like to inform you about the measures Staka has taken with regard to the coronavirus.
Staka has followed the guidelines of the National Institute for Public Health and Environmental Protection (RIVM) and has taken measures within the company to prevent contamination.
Staka wants to limit the risk for our employees, clients, and suppliers to a minimum while still continuing to guarantee the continuity of our business operations.
Staka will therefore implement several additional measures with immediate effect:
The above measures have been implemented preventively by Staka. There is no known coronavirus infection within our company.
If you have any questions about these measures, please contact your contact person at Staka or send an e-mail to firstname.lastname@example.org.
We thank you for your understanding!